I help select and execute the best user research for the project, such as focus groups and interviews for early conceptual work, walkthroughs and iterative usability testing during development, and benchmark usability tests of finished designs.
User Research Manager, September 2013 - Present
Senior User Experience Researcher, May 2011 - August 2013
I am responsible for the User Research program at BB&T's Digital Channel, which includes our company website, web applications such as online banking and online account applications, and mobile apps. I conduct usability tests, interviews, focus groups and surveys; oversee vendors for outsourced research; manage our research budget and vendor contracts; evaluate new vendors and software; and run our usability lab. I support a team of 10 UX designers, helping their product teams incorporate user research into their projects.
Manager and Sr Human Factors Specialist, 2008 - April 2011
Senior Human Factors Specialist, June 2006 - 2008
My focus at HumanCentric was User Research, including usability testing, interviews, focus groups, surveys and other techniques for gathering feedback and requirements. I worked on websites, mobile apps, physical products and hardware.
Areas of specialization
Clients included Blue Cross Blue Shield of North Carolina, bioMérieux, Dymo/Newell Rubbermaid, Chryler, Cisco, Dell, HP, iContact, Intel, Johnson Controls, Kodak, Lenovo, LexisNexis, Motorola, Nokia, Samsung, Sony Ericsson, Synaptics, Synovate Korea, User Interface Design - Germany.
Senior Member of Technical Staff, January 1999 - May 1999
Senior Member of Technical Staff, October 1996 - December 1998
Consultant, Ajilon, June 1995 - October 1996
HCI and Psychology: Usability Engineering, Human-Computer Systems, Visual Displays, Human Information Processing, Cognitive Psychology
Statistics: Human Factors Research Design I & II, Nonparametric Statistics, Applied Multivariate Statistics
Human Factors: Human Factors Systems Design I & II, Auditory Displays, Macroergonomics, Occupational Safety and Hazard Control, Biomechanics, Training Systems Design
ISE: Introduction to ISE, Linear Optimization, Management of Change and Performance in Organizational Systems
United Parcel Service (UPS) Fellowship, Grado Department of Industrial and Systems Engineering (2000-2001)
Phi Kappa Phi National Honor Society
Mauney, D., Howarth, J., Wirtanen, A., and Capra, M (2010). Cultural Similarities and Differences in User-Defined Gestures for Touchscreen Interfaces. In Proceedings of CHI EA '10 (CHI '10 Extended Abstracts on Human Factors in Computing Systems) (pp. 4015-4020). New York: ACM. [ abstract ] [ pdf ]
Capra, M., Andre, T., Collingwood, I., Kempic, J. and Brandt, J. (2009) Practical Tips for Designing a Usability Evaluation Environment: What Equipment and Software Do You Really Need? In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (53:19, pp. 1517-1521). Santa Monica, CA: HFES. [ abstract ] [ pdf ]
Capra, M. G. (2007). Comparing Usability Problem Identification and Description by Practitioners and Students. In Proceedings of the Human Factors and Ergonomics Society 51st Annual Meeting (pp. 474-478). Santa Monica, CA: HFES. [ abstract ] [ pdf ]
Capra, M. G. (2006). Usability Problem Description and the Evaluator Effect in Usability Testing. Unpublished dissertation, Virginia Tech: Blacksburg, VA. Available via http://scholar.lib.vt.edu/theses/available/etd-03222006-201913/. [ abstract ] [ pdf ]
Capra, M. G. (2005). Factor Analysis of Card Sort Data: An Alternative to Hierarchical Cluster Analysis. In Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting (pp. 691-695). Santa Monica, CA: HFES. [ abstract ] [ pdf ]
Capra, M. G. (2002). Contemporaneous versus retrospective user-reported critical incidents in usability evaluation. In Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting (pp. 1973-1977). Santa Monica, CA: HFES. [ abstract ] [ pdf ]
Capra, M. G. (2001). An Exploration of End-User Critical
Incident Classification. Unpublished thesis, Virginia Tech: Blacksburg, VA.
Available via http://scholar.lib.vt.edu/theses/available/etd-11122001-143830/.
[ abstract ] [ pdf ]